Support
We can’t see your records, so we’ll never ask for them. If a screenshot would help, you can choose what to include.
Common questions
Do I need an account?
No. There’s nothing to sign up for or sign in to. Wheekly works the moment you open it.
Where are my records kept?
On your iPhone, in Wheekly’s private storage. We don’t have a copy. Your iPhone’s own backups, such as iCloud Backup, include them according to your iPhone settings.
How do I back up my records?
Go to Settings > Data & privacy > Back up data. Wheekly saves a file with all your records and photos, and you choose where to keep it, such as Files or iCloud Drive. Anyone with the file can read it, so keep it somewhere you trust.
How do I move to a new iPhone?
Moving everything with Apple’s Quick Start, or restoring from a backup of your old iPhone, brings Wheekly’s records along. You can also save a backup file on the old phone, then open Settings > Data & privacy > Restore from backup on the new one. Restoring replaces whatever is on the new phone.
Can you recover my records if I lose my phone?
We can’t, because we never have them. That’s why backups matter: keep a recent backup file, or keep your iPhone’s backups turned on.
My dose reminders show my medication’s name on the lock screen. Can I hide it?
Yes. In your iPhone’s Settings, open Notifications, choose Show Previews, and pick When Unlocked or Never. You can set this for Wheekly alone under Notifications > Wheekly.
Why can’t I find a brand-name food offline?
Everyday foods are built into the app, but brand-name foods are looked up in the USDA food database, which needs an internet connection. Once you choose a product, it’s saved in My foods and works offline from then on.
Does Wheekly tell me what dose to take?
No. Wheekly keeps track of what you and your prescriber decide. It doesn’t give medical advice or suggest doses. Ask your care team about your treatment.
How do I delete everything?
Go to Settings > Data & privacy > Erase all data. It can’t be undone, so make a backup first if you might want your records later. Deleting the app also deletes its records from your phone.